The Coach JP Baseball Tips 30-Day Guarantee
We are so confident in the products we sell at Baseball Tips that we offer a complete product guarantee for 30 days. If you are not satisfied with a product you have bought from us we will cheerfully refund your product purchase price. Certain products are exempt from this policy.
At BaseballTips.com, we like to keep things simple; for our customers and for ourselves. Here's how our return policy works:
- You have 30 days to return the merchandise to us, for any reason. Some products are exempt due to the manufacturer's policy.
- The 30 day period starts on the date that your merchandise was delivered.
- You MUST receive Return Authorization in all circumstances. Please call us at 1-800-487-7432 9-6 EST.
Full Product Price Refunds: Have to meet the following conditions:
- If the merchandise has been opened, it must be returned with all of the original printed and packaging material
- The merchandise is not damaged to the extent that the damage will prevent its resale.
Shipping Costs: Shipping will be refunded in full only when an incorrect product has been sent or the product was defective. In all other cases, the cost of shipping will not be refunded.
You Will Receive A Full Refund Whenever:
- The merchandise was defective
- You received merchandise other than what was ordered
How to Return Your Merchandise:
- All books, CDs, DVDs, gloves and videos should be returned, with a note of explanation, to:
Baseball Tips Returns
100 Coxe Avenue #403
Asheville, NC 28802
- For all other returns, please call us at 1-800-487-7432 to make arrangements. Our customer service hours are 9 a.m. to 8 p.m. EST, Monday through Friday. You may also choose to e-mail us at firstname.lastname@example.org. Our staff of coaches will get back to you via e-mail within one business day.
After 30 Days: Products that have not been used or damaged in any manner can be returned. Customer is responsible for return shipping and a 15% restocking fee.
Products that are not covered by the Coach JP Baseball Tips 30-Day Guarantee:
- Iron Mike Pitching Machines
- Bata Pitching Machines
- Batco Batting Cages
- Any custom built product